User ID and Password
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A user ID is a unique identifier, commonly used to log in to a website, app, or online service. It may be a username, account number, or email address. It is the most basic security feature used as profile identification.
Select a unique password that is different from your personal information. It is highly recommended that your password should consist of upper- and lower-case letters, numerals as well as special characters to keep your profile even more secure.
Do not reveal your user ID and password to anyone, including Public Mutual staff and/ or unit trust consultants (UTCs) as they are not authorised to request for your password under any circumstances.
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Personal Login Phrase (PLP)
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The PLP functions like a secret code that is displayed to you just before you enter your password to login. It is important to keep personal login phrases confidential and avoid sharing them with others.
A strong PLP should be unique, difficult to guess, and easy for the user to remember. Never divulge your PLP to anyone under any circumstances and do not use your User ID and Password as your PLP.
If the PLP displayed does not match your PLP, do not key in your password. Instead, you should report such issues by contacting us for assistance via:
a. Customer Service Hotline
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: 603-2022 5000
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b. Email
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: customer@publicmutual.com.my
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Personal Authentication Code (PAC)
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A Personal Authentication Code or PAC is an authentication code generated by the system and delivered to your registered mobile phone via Short Message Service (SMS) when performing online transactions.
If you receive a PAC code without your consent, please report the issue to us immediately via:
a. Customer Service Hotline
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: 603-2022 5000
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b. Email
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: customer@publicmutual.com.my
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Session Management
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Your account will be automatically logged off if there has not been any activity for a certain period of time. This is to ensure that your account is safe and secure. Additionally, this also reduces the risk of data breaches when your account is left idle.
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Post Transaction Notification
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Public Mutual will send notification to you after transactions have been processed.
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Public Mutual SecureSign
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Public Mutual SecureSign is an enhanced security feature that helps you authenticate your login for Public Mutual Online (PMO).
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Secure Sockets Layer (SSL)/ Transport Layer Security (TLS)
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Secure Sockets Layer (SSL) and its successor, Transport Layer Security (TLS), are security protocols for establishing encrypted links between a server (website) and a client (web browser) on the Internet.
SSL/ TLS allows sensitive information such as your login credentials, credit card numbers and personal data to be transmitted securely as the data is encrypted. This will greatly reduce the risk of hackers intercepting or tampering with your data for harmful intentions.
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