Manager - IT Helpdesk

Responsibilities

• Lead and manage the IT Helpdesk and PC Support team to deliver timely and effective end user support.
• Oversee IT Helpdesk operations, including ticket management, task allocation, and service performance against KPIs.
• Ensure end user devices and support services comply with company policies and security standards.
• Manage end user computing assets, covering procurement, inventory, licensing, maintenance, and compliance.
• Oversee support for in house applications to ensure smooth daily operations.
• Manage vendors and suppliers for hardware, software and office automation solutions.
• Develop, implement, and maintain IT Helpdesk policies, procedures, documentation, and performance reporting.

Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field.
• 7-8 years of IT Helpdesk or End User Computing experience, including people management.
• Strong experience in IT service delivery, SLA, and KPI management.
• Solid knowledge of end user computing, IT security, asset management, and compliance.
• Proven ability in vendor and contract management.
• Good leadership, communication, and stakeholders' management skills.

Join Us!

Email to us at
recruitment@publicmutual.com.my

Only shortlisted candidates will be notified.