This Privacy Policy is issued to reinforce Public Mutual Berhad’s commitment to protect at all times the confidentiality, integrity and security of the information provided by the Customer to Public Mutual Berhad.

The Customer's Information is collected in order to avail all Customer of Public Mutual and to enable the Customer to enjoy access to the services offered by Public Mutual Berhad. The Customer herewith refers to customers who have or had invested in Public Mutual Berhad and Customer’s Information refers to the information extracted from the Customer.

To ensure seamless service across our corporate structure, this Policy and the protections herein extend to the broader Public Bank Group, which includes Public Bank Berhad, its branches, subsidiaries and all associated companies.

The Company reserves the right to amend this Privacy Policy from time to time without prior notice. We encourage you to review our Privacy Policy from time to time.

1. Security of Information

Security Procedures in Place to Protect the Customer's Information

Public Mutual Berhad shall endeavour to do its best to maintain high computer security standards and procedures in order to safeguard the Customer’s Information. To this end, Public Mutual Berhad has in place the required control systems to ensure security and confidentiality of the Customer's Information at all times. These security standards and procedures shall be maintained, notwithstanding that the company-customer relationship may have been terminated or otherwise ended. Public Mutual Berhad hereby expressly advises the Customer that Public Mutual Berhad does not have control over the computer, computer software, systems and/or other incidentals used by the Customer to access Public Mutual Berhad’s services on this website and any online transmission made by the Customer cannot be guaranteed, warranted or represented by Public Mutual Berhad to be absolutely secured.

2. Disclosure of Information

In accordance with strict compliance to the Securities Industry (Central Depositories) Act 1991, and the Personal Data Protection Act 2010, and other applicable laws and regulations, Public Mutual Berhad may only use, process and disclose the Customer’s information to authorised persons within Public Mutual Berhad, the Public Bank Group, service providers, agents, and other third parties engaged by Public Mutual Berhad for purposes related to the products and services provided by Public Mutual Berhad.

Such disclosure shall only be made where permissible or required under applicable laws and regulations. Public Mutual Berhad will not disclose the Customer's Information to any other third party not otherwise specified in this policy.

If the Customer does not wish to have their information shared with third parties, or the Customer does not wish to receive solicitations for products and services offered by Public Mutual Berhad or third parties, please submit a written request to us at the address provided in the contact information section below.

The instances where Public Mutual Berhad will disclose the Customer’s Information to parties not otherwise specified in this policy are:

1. where you have given permission (whether in writing, verbally or implied by actions);
2. where we are required or permitted to do so by law;
3. where required or authorised by any order of court; and/or;
4. where we are required to meet our obligations to any relevant regulatory authority.

3. Accuracy of Information

The Company strives to ensure that Customer’s Information is accurate and updated. In ensuring this, Customer is advised to furnish timely, accurate and complete information pertaining their personal details and instructions to Public Mutual Berhad. Records will be updated upon receipt of such information.

4. Collection and Use of Customer Information

Public Mutual Berhad may require Customers to submit specific personal information to process requests, evaluate investment needs and/or offer products and services.

The information collected includes, but is not limited to:

• Name, address, email address and telephone number;
• Age and gender;
• Identity documents such as National Registration Identity Card (“NRIC”) or passport;
• Financial information such as income, assets and liabilities, for the purpose of providing financial planning services.

While the primary purpose of collecting the Customer’s Information is to facilitate the normal course of business between Public Mutual Berhad and its Customer, it may also be used for purposes incidental to this relationship, including the provision of services and evaluation involving Customer needs that may arise from time to time. These purposes may include but are not limited to:

• administration and servicing of products and services;
• organisation of campaigns, promotions and events;
• customer participation activities;
• selection of winners’
• distribution and delivery of gifts, prize and related items; and
• prize presentation or giving ceremonies

5. Contact Information

If you have any questions or require assistance regarding how Public Mutual Berhad handles your personal information, please feel free to reach to us at:-

Public Mutual Berhad