Investor Guide
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Redemption
Redemption of units is a withdrawal of investment and will be processed based on the Net Asset Value per unit at the close of the business day on which the valid redemption request is received by Public Mutual.
Redemption can be made via the following
channels:
i) Public Mutual Online (PMO)
ii) Public Mutual Head Office, Customer
Service Centres or Branches
iii) Public Bank Branches
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Public Mutual Online (PMO) |
For PMO subscribers, you may proceed to perform redemption via
PMO. Please
log in to Public Mutual Online (PMO) and follow the steps below: 1)
Select 'Redeem' and choose investment scheme (Cash or EPF). 2)
Select 'Redeem from Account'. 3)
Click 'Proceed to Redeem'. 4) Enter 'Redemption Units' and click 'Proceed'. 5)
Read and understand the Terms & Condition of Redemption, and
tick on the checkbox. 6) Click 'Confirm' to submit your redemption request. 7) Check your mobile device for the SecureSign* push notification to authenticate your request. 8)
View and print the digital receipt (if required). Only
applicable for accounts which the PMO subscriber is the First Holder, and
the Authority To Operate Account (ATO) is "First Holder To
Sign" or "Either One To Sign". As
for the ATO of "Both To Sign", BOTH the First Holder and Joint Holder
are required to walk in to any Public Mutual branch to perform and authorise
the transactions. *Didn't get the notification? Launch PMO PLUS and Tap the 'SecureSign' icon. |
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Public Mutual Head Office, Customer Service Centres or Branches |
The Request for Redemption Form can be
submitted at Public Mutual's Head Office, Customer Service Centres or any
Public Mutual branch. Forms/documents
required: i)
Request for Redemption Form ii)
MyKad (of the person submitting the request) iii) Bank Account Registration Form attached with Bank Statement/Passbook (for unitholders who have not registered a bank account with us) iv) If Redemption Form is submitted by a third party, an authorisation letter and a copy of unitholder’s MyKad must be attached. Click here for the full list of branch locations. |
|
Public Bank branches |
The Request for Redemption Form can also be
submitted at any Public Bank branch. This is applicable for the PB Series of
Funds & Public e-Series of Funds distributed by Financial Executives of
Public Bank only.
Forms/documents
required are the same as those required for submission at Public Mutual
branches. |
The
redemption proceeds will be banked in to the unitholder’s registered bank
account within 7 business days from
Public Mutual’s date of receipt of the redemption request or duly completed
redemption form, subject to the bank’s clearance.
For e-Series of Funds, if the redemption
request is executed via PMO, the redemption proceeds will be banked in to the
unitholder’s registered bank account within 4
business days from Public Mutual’s date of receipt of the redemption
request, subject to the bank’s clearance.
A Statement of Transaction which provides you
with a record of the transaction is made available on PMO for your viewing and
printing pleasure.
Mutual Gold, Mutual Gold Elite & Mutual Platinum Members
The redemption proceeds will be banked in to the unitholder’s registered bank account within 2 business days from Public Mutual’s date of receipt of the redemption request or duly completed redemption form, subject to the bank’s clearance.
There is no charge imposed on the redemption of units.
Cash Scheme Redemption
Redemption proceeds will be banked in to your registered bank account with
Public Mutual.
Multiple redemption requests on the same day
will be processed collectively upon availability of fund price and the proceeds
will be paid into your latest bank account registered with us.
EPF Scheme Redemption
Redemption proceeds of EPF investments of unitholders aged below 55 will be
made payable to the EPF's office for crediting into the respective unitholder's
EPF Account 1(Akaun Persaraan).
As
for redemption proceeds of EPF-Warga Emas(WE)* accounts, the redemption
proceeds will be made payable to unitholder's name and banked-in to their
registered bank account with Public Mutual.
*EPF-Warga
Emas(WE) refers to EPF investments made via EPF i-Akaun by EPF members aged 55
and above.
You may choose to redeem fully, partially or schedule your
redemption.
Scheduled Redemption Request (SRR) is a facility that allows you
to redeem units of your selected fund(s) from your account at scheduled payout
intervals upon your request.
Plan a steady stream of payout without sacrificing future growth by
exploring our Scheduled Redemption Request (SRR). This facility enables you to
receive regular payouts at pre-determined amounts and intervals, while your
remaining investment continues to grow. You can apply for the Scheduled
Redemption Request (SRR) facility via Public Mutual Online (PMO).
Partial Redemption is to redeem a portion of units of your
selected fund(s) from your account according to your needs.
Please leave the minimum balance of units required to maintain your
account. In the event that any request for partial redemption results in the
unitholder holding less than the minimum balance of units required, Public
Mutual shall have the right to fully redeem all the units held by the
unitholder.
Full Redemption is to fully redeem all the units of your
selected fund(s) from your account.
Upon your full
redemption, please advise the bank to terminate your Direct Debit Authorisation
(DDA) if you do not wish to continue with your DDA.
Any DDA payment received by Public Mutual after your full redemption may be
processed into your fund account(s).
To withdraw the amount, you are required to submit a Redemption request.
Please submit the DDA Termination form to Public Mutual to terminate the Direct Debit Authorisation (DDA).
Mutual Gold Qualifying
Points (MGQP) will be deducted upon the redemption/withdrawal of units.
Transaction
requests such as investment, redemption, and switching made before 4:00 pm on any business day will be
processed based on the price determined for the same business day; whilst
transaction requests made after 4:00 pm will
be processed based on the price determined for the next business day.
Any transaction requests made on a non-business day will be
treated as requests made on the following business day.
A successfully completed
redemption request cannot be cancelled.